FAQs

What is your cancellation / modification policy

Considering the exceptional context created by the spread of COVID-19 (Coronavirus), we understand that your travel plans may change. That’s why we now offer a flexible booking option.

 

You can cancel your reservation up to 48 hours before departure by sending us an email at info@reseaucharlevoix.com. You will receive a full refund at no additional cost. Please leave us your confirmation number, first and last name, telephone numbers and the reason for your cancellation to info@reseaucharlevoix.com. No cancellation will be made if you leave us a voicemail message.

Should we book way in advance?

It’s preferable to book ahead to make sure you have guaranteed seating on the train. Sometimes same-day bookings are possible through our ticket office.

How long ahead should I arrive at the railway station?

We recommend arriving 30 minutes before boarding.

Can plus-size travellers fit into the seats? Is there much leg room?

Train de Charlevoix seats compare to ones on intercity transit buses, both in terms of seating format and for the distance between seats. But do be aware armrests cannot be raised.

If I suffer from motion sickness, what seats should I book?

If you suffer from motion sickness, no one seat will guarantee that you will not feel unwell as the train winds its way along the riverside. In regard to sitting facing the head of the train, please note the train does not turn around at destination so you will be facing the head one way, and the tail of the train on your return trip. Views are marvellous both ways, and the river is always at your side.

If you prefer booking seats facing the head of the train on both legs of your trip, we recommend you opt for our espace groupe. In 2021, Train de Charlevoix is innovating by offering the possibility of booking an espace groupe (group seating) that guarantees parties of four (4) seats that face each other, with a shared tabletop. Group seating also ensures you enjoy both riverside scenery and mountain vistas on your two-way rail trip.

Advantages:

At least one leg of your rail cruise faces the river

– Table for your beverages and snacks

– Large windows

– At all times, at least two (2) seats face the head of the train (for passengers suffering from motion sickness)

– Maximum four (4) passengers per espace-groupe

Are there tables/folding trays for eating on the train?

Yes, depending on the seat you occupy: espaces groupe seats share a central tabletop. Side-by-side seats have folding trays similar to ones on airplanes and intercity transit buses.

How long does the rail cruise last?

City of Québec – Baie-Saint-Paul

About 2 hrs 30 min. each way. Passenger boarding and deboarding can cause short delays. We apologize in advance.

Baie-Saint-Paul – La Malbaie

About 1 hr 30 min. on the way there, and about the same on the return trip. Passenger boarding and deboarding can cause short delays. We apologize in advance.

City of Québec ‒ La Malbaie

About 3 hrs, 45 min. on the way there, and about the same on the return trip. Passengers enjoy a 4-hour stopover in Baie-Saint-Paul on their return trip. Boarding and deboarding can cause short delays. We apologize in advance.

Once I’m at my destination, how do I get to my hotel?

Some hotels have a shuttle service to and from the railway station but we recommend that you validate this yourself, in advance, with the hotel of your choice. Otherwise there are taxis.

Can we spend the night at our destination? Do you offer rail & hotel packages?

We do not book lodging reservations. However, we suggest you contact our regional lodging partners to learn more about their visitor options.

Is there parking near the railway station?

Yes, parking is available at La Malbaie, the City of Québec (Chute-Montmorency Falls) and Baie-Saint-Paul railways stations.
City of de Québec Parking (Chute-Montmorency Falls) : $3.16 + taxes per vehicul. Please visit SEPAQ for daily rates.

Is there foodservice on board?

There is no foodservice on board, but feel free to bring your lunch. There is a beverage service, and the train has an alcohol permit from la Régie des Alcools, des Courses et des Jeux (RACJ). However, you cannot bring your own alcoholic beverages on board. Beverages, both alcoholic and non-alcoholic – are available on board the train. Only credit/debit card payments are accepted, and we highly encourage contactless payment (Paypass).

Are there washrooms on board?

Each railcar has one washroom with one sink.

Will my friends and I all sit together or does physical distancing apply among us as well?

Yes, members of the same group can sit together. We will ensure there is physical distancing between your group and other passengers. That being said, our rail crew can at all times reassign seats – both before or during the rail trip.

What can I do for four hours when I’m in Baie-Saint-Paul and/or La Malbaie?

For inspiration, please click on the MUST-SEE AND MUST-DOS link in our RAIL CRUISE section.

Is mask wearing enforced? Do I have to wear one during the entire trip?

Wearing a mask is mandatory from the moment you arrive at the railway station. On board the train, masks are mandatory when moving about. You may remove it when you are in your designated seat. If you don’t have a mask, you can buy one before boarding.

Can I bring a small cat or dog if it’s in a travel bag?

No. Only service/guide dogs with certified training and ID documents are admitted on board.

Can you do the CITY OF QUÉBEC/LA MALBAIE cruise in one day?

Yes, however do know it will be a long day. The rail trip does take 4 hours each way, in addition to scheduled stopovers.

The tickets are all in my name; at boarding, will I have problems?

No. The name on the tickets is for reference only. If there’s a problem, we can find a client’s original order in no time at all.

Are there electrical outlets at each seat, on board the train?

No, there are not. For special/priority requirements, please ask our on-board train crew.

Is it suitable for people with reduced mobility?

To access the train, people with reduced mobility must at least be able to climb the 3 steps of the train using the support bars defined on the wall. Also, take note that the width of the train doors prevents the passage of a wheelchair. Our staff are fully authorized to provide assistance, but are not permitted to use any physical force to lift a passenger to gain access to the train.

All our stations are equipped with a wheelchair available to people with reduced mobility to allow them to circulate inside the station and on the immediate site. These chairs must remain on site and cannot be loaned or rented for any other use.

Each train is equipped with a wheelchair to evacuate passengers with reduced mobility in an emergency, but they must remain on the train at all times. It cannot be lent or rented for any other use.